Privacy Policy

1. Introduction

BitPrimax is a technology platform operated by PrimaxHub Technologies LTD ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our technology platform and interface services.

By using BitPrimax services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information:

• Name, email address, phone number, and date of birth
• Government-issued identification documents (for KYC verification)
• Residential address and proof of address
• Photograph or selfie (for identity verification)
• Tax identification numbers (where required)
• Business information (for Merchant Platform users)

2.2 Financial and Transaction Information:

• Cryptocurrency wallet addresses
• Transaction history and settlement information
• Bank account details (for fiat settlement)
• Conversion history and quoted rate data

2.3 Technical Information:

• IP address, browser type, and device information
• Operating system and browser version
• Login timestamps and session data
• Cookies and similar tracking technologies
• API usage logs and webhook data

2.4 Communication Data:

• Customer support inquiries and correspondence
• Survey responses and feedback
• Marketing preferences and communication history

2.5 Mobile Application Data:

When you use our mobile application, we collect additional information specific to mobile devices:

• Device Identifiers: Unique device identifiers (such as IDFA on iOS or Advertising ID on Android), device model, operating system version, and app version
• Push Notification Tokens: If you enable push notifications, we collect device tokens through OneSignal (our push notification service provider) to send you transaction alerts, security notifications, and optional promotional messages. You can disable notifications in your device settings at any time
• Real-Time Connection Data: We use WebSocket connections to provide real-time updates for transaction status, price changes, and notifications. Connection metadata and session information may be logged for security and performance monitoring
• Analytics and Diagnostics: We collect anonymized usage analytics and crash reports to improve app stability and user experience. This may include interaction patterns, feature usage, and technical error information
• Location Data: We do not collect precise GPS location. We may infer approximate location from IP address for fraud prevention and regulatory compliance

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, facilitate digital asset conversion, and provide technology-enabled settlement services.
• Identity Verification: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, protect user transactions, and ensure compliance with our Terms of Service.
• Customer Support: To respond to your inquiries and provide technical support.
• Legal Compliance: To comply with applicable laws and regulatory requirements in jurisdictions where we operate.
• Platform Improvement: To analyze usage patterns, improve our services, and develop new features
• Marketing: To send updates and announcements (you can opt-out at any time).
• Analytics: To monitor and analyze trends and activities on our platform.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers: We may share information with third-party service providers who perform services on our behalf, including:

• Identity verification and KYC/AML compliance providers
• Cloud hosting and data storage services
• Payment processors and banking partners
• Customer support and communication platforms
• Analytics and monitoring services
• Push Notification Services: OneSignal for delivering push notifications. OneSignal may receive your device token and notification preferences. View their privacy policy at onesignal.com/privacy_policy

4.2 Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect the rights, property, or safety of BitPrimax, our users, or others
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

4.5 Blockchain Transactions: Cryptocurrency transactions are recorded on public blockchains. While wallet addresses may not directly identify you, blockchain data is publicly accessible and permanent.

5. Data Security and Asset Ownership

5.1 Asset Ownership: BitPrimax is operated by PrimaxHub Technologies LTD, a technology provider. We do not claim ownership of user funds. Users retain full control of their private keys and digital assets. BitPrimax does not independently provide custodial services but instead operates as a technology intermediary for access to third-party settlement.

5.2 Security Measures: We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Multi-factor authentication (MFA) for account access
• Regular security audits and vulnerability assessments
• Strict access controls and authentication mechanisms
• Secure API endpoints with rate limiting and authentication

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

After account closure, we may retain certain information as required by law (typically 5-7 years for financial records) or for legitimate business purposes such as fraud prevention.

Transaction data recorded on blockchain networks is permanent and cannot be deleted or modified by BitPrimax.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt-out of marketing communications at any time
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at privacy@bitprimax.com. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use include:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track visits across websites for advertising purposes

You can control cookies through your browser settings. However, disabling cookies may limit functionality of our services.

9. International Data Transfers

BitPrimax operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.

When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses, encryption, and other security measures to protect your data.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

If you use third-party services integrated with BitPrimax (such as external wallets or exchanges), your interactions with those services are governed by their respective privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@bitprimax.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing your data include: contract performance, legal obligations, legitimate interests, and your consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for significant changes)

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: